Cancellation, Returns & Refund Policy

1. General Refund Conditions

Refund requests for any PNR, itinerary, or ticket receipt must be submitted within one year from the date of travel, subject to the applicable airline fare rules and refund conditions.
The refund amount may vary depending on:
The airline's refund and cancellation policy
The fare rules applicable to the ticket
The reason for the refund request
The date on which the refund request is submitted
The time remaining before the scheduled departure
Whether the ticket has been partially or fully used
All airline refunds and future travel credits are subject to the respective airline's fare rules, policies, and procedures.

2. Currency, Charges & Fares

Charges and fares may be payable in a currency accepted by the applicable airline or service provider.
Where payment is made in a currency other than the currency in which the fare is published, the applicable amount will be calculated using the exchange rate determined in accordance with the rules of the airline, credit card company, bank, or other applicable payment provider.
The same exchange-rate rules may apply to both ticket purchases and refunds.
Service fees will be converted into the applicable local currency and displayed on the payment page.
Government-imposed taxes and fees are subject to change. Customers will be charged the final amount displayed or quoted by our representative at the time of purchase.

3. Cancellation Policy

Every booking made through Travobooker is subject to the cancellation and refund conditions imposed by the respective airline. These conditions may vary depending on the airline, flight, route, fare type, booking class, and travel dates.

Some bookings may be completely non-refundable under the applicable airline's fare rules.
Some bookings may not permit partial cancellation.
Cancellation charges may vary depending on the airline's policy and the type of ticket purchased.
Any applicable Travobooker service or cancellation fees will be charged in addition to airline-imposed cancellation charges.
Cancellation requests must be communicated directly to Travobooker so that the applicable cancellation and refund process can be initiated.

How to Cancel a Booking

Customers may request cancellation by:

Calling our customer care team at +1-866-455-2626 (toll-free)
Contacting our Customer Care team through the Live Chat option on the Travobooker website
Emailing us at customerservice@travobooker.com

For cancellations requested close to the scheduled departure time, customers are strongly advised to contact Travobooker directly rather than relying solely on email.

4. Cancellations Within 24 Hours of Departure

If a customer wishes to cancel a ticket within 24 hours of the scheduled departure, they should contact Travobooker directly at the earliest opportunity.

Any refund or waiver of applicable cancellation charges will be subject to the airline's fare rules and Travobooker's ability to obtain any applicable waiver from the airline.

5. Flight Delays, Cancellations & Irregular Operations

In the event of circumstances such as:

Severe weather conditions
Health-related emergencies
Airport or aviation authority restrictions
Flight cancellations
Significant flight delays
Other airline-related operational disruptions

customers should contact Travobooker as soon as possible. Our customer care team will assist in determining the available options based on the airline's policies.

Flight Delays of More Than 3 Hours

If a flight is delayed by more than 3 hours and the customer wishes to cancel the trip, they should contact Travobooker before taking further action.

Depending on the circumstances and the airline's policy, applicable cancellation or penalty charges may be waived. Any such waiver is subject to the airline's approval and applicable fare rules.

Customers Who Have Already Checked In

If a customer has already checked in and their flight is disrupted, they may be required to wait for the next available flight departing within the applicable period, subject to the airline's rebooking policy and seat availability.

6. Notification of Flight Delays & Cancellations

Travobooker makes reasonable efforts to keep customers informed regarding changes to their flight status.

Our customer care team may provide information regarding:

Flight cancellations
Flight delays
Flight diversions
Schedule changes
Other relevant flight-status updates

Customers are also advised to regularly check their flight status and remain attentive to notifications issued by the airline and Travobooker.

7. Rebooking

If a customer's flight is cancelled or significantly delayed due to circumstances affecting the flight and the customer wishes to travel on another flight, Travobooker will make reasonable efforts to assist with rebooking.

Rebooking is subject to:

Availability of seats
The airline's rebooking policy
Applicable fare rules
Any fare difference
Airline-imposed charges
Applicable Travobooker service fees

Customers can request rebooking by:

Calling +1-866-455-2626 (toll-free)
Contacting Customer Care through the Live Chat option on the website
Emailing customerservice@travobooker.com

Travobooker cannot guarantee availability on a particular flight.

8. Refund Policy

Refunds will be processed in accordance with the applicable airline's fare rules and cancellation policy.

A refund will only be processed after Travobooker receives or is authorized to receive the applicable refund from the airline or relevant travel supplier.
Travobooker service fees and booking/transaction fees are generally non-refundable.
Any applicable Travobooker service fee will be deducted from the refundable amount in addition to any charges imposed by the airline or other service provider.
Refund processing times may vary depending on the payment method, issuing bank, credit card company, airline, and other financial institutions involved.
Travobooker is not responsible for delays caused by banks, payment processors, airlines, or other third parties.

9. Method of Refund

Where a refund is approved, it will generally be credited to the same payment method or account used for the original transaction.

For example:

Payments made by credit card will generally be refunded to the same credit card.
Payments made by debit card will generally be refunded to the same debit card.
Payments made through another approved payment method will generally be returned through the corresponding payment channel.

Travobooker reserves the right to follow the refund procedures required by the airline, payment provider, or applicable financial institution.

10. Partially Used Tickets

In the event of cancellation or refund of a partially used ticket, the refundable amount will be calculated in accordance with the airline's applicable fare rules.

Any:

Upfront discounts
Promotional discounts
Coupon or promotional-code discounts
Travobooker service fees
Airline cancellation charges
Applicable taxes or other charges

may be deducted from the refundable amount where permitted by the applicable terms.

11. Airline Refunds & Future Travel Credits

All airline refunds, credits, vouchers, and future travel credits are subject to the applicable airline's:

Fare rules
Cancellation policy
Refund policy
Credit validity period
Rebooking conditions
Other applicable terms and procedures

Travobooker cannot guarantee that an airline will approve a refund, waiver, or future travel credit.

12. Service Fees

Service fees may apply to bookings and post-ticketing services.

Post-ticketing services may include:

Ticket changes
Cancellations
Refund requests
Future travel credits
Rebooking
Other ticket-related services

Service Fee Conditions

Service fees for changes, refunds, cancellations, and future travel credits may be charged on a per passenger, per ticket basis.
Post-ticketing service fees are generally non-refundable.
Service fees are separate from any fees or charges imposed by airlines, hotels, travel suppliers, banks, or other third parties.
Travobooker reserves the right to change its service fees without prior notice.
Applicable service fees will be disclosed during the booking or service-request process where reasonably possible.

13. Airline Tickets & Refund Eligibility

Most airline tickets sold through Travobooker may be non-refundable, depending on the applicable fare rules.

A refund may be available only when:

The airline or travel supplier's fare rules permit cancellation and refund;
Travobooker accepts and processes the customer's refund request;
The customer has not been classified as a no-show, unless the airline permits a refund or waiver;
Any required airline waiver has been obtained; and
All required supporting documents have been provided.

No refund is guaranteed unless expressly permitted by the applicable airline or supplier.

14. Special Services

Special services are provided on a request basis only and are subject to the applicable airline's review and approval.

Examples may include special assistance, special meals, seating requests, or other additional services.

Special services are subject to the airline's rules, policies, availability, and approval process.
Applicable special service fees may be charged when the service is provided.
A special service fee will generally be refunded only if the airline denies the requested service and the applicable fee is refundable under the relevant terms.

15. Supporting Documents for Refund Requests

Depending on the reason for the refund request, Travobooker or the airline may require supporting documentation.

Name Misspelling

Where the passenger's name on the airline ticket does not match the name appearing on their passport or other accepted government-issued identification, supporting identification documents may be required.

Visa or Passport Issues

For refund requests arising from visa or passport refusal, a visa/passport refusal or decline letter may be required.

Baggage Issues

Customers should retain all relevant baggage receipts, baggage tags, claim documents, and other supporting records when submitting a baggage-related claim or refund request.

No-Show

For a no-show refund request, documentation explaining why the passenger was unable to travel or report for the scheduled departure may be required.

Denied Boarding

Where a passenger was denied boarding, supporting documentation explaining the circumstances of the denied boarding may be required.

Duplicate Tickets

For refund requests relating to duplicate bookings, copies of the tickets or booking confirmations showing the identical itinerary may be required.

Travobooker may request additional documentation where required by the airline, travel supplier, payment provider, or applicable regulations.

16. Customer Support

If you require additional information regarding cancellations, refunds, rebooking, or other travel-related services, our customer support team will be happy to assist.

24/7 Customer Support

Phone: +1-866-455-2626 (Toll-Free)

Email: customerservice@travobooker.com

Live Chat: Available through the Travobooker website

We endeavor to respond to email inquiries within 24 hours. Response times may vary depending on the nature and complexity of the request and the response time of the relevant airline or travel supplier.